FAQs

Which countries do you ship to?

I ship internationally from the U.K. You'll find a dropdown box with the countries I can ship to on the checkout page. 

Will I be charged import duties?

Paintings sent abroad may be subject to tax or import duties. In this case, you will be responsible for the payment of any such import duties and taxes. Contact your local customs office for further information before placing your order.

How do you package orders?

All paintings are packed with the utmost care, making sure that paintings arrive in perfect condition is my top priority. I wrap the paintings in bubble wrap and reinforce with board for extra security. 

Which courier do you use?

I use UPS and other reputable couriers. I always get insured and tracked delivery. When you have placed an order, I will update you with delivery information by email.

How long does delivery take?

I aim to dispatch paintings within a couple of days of you ordering.

Once your order is out for delivery, a tracking number will be provided.

You'll receive email updates when your order has been received and when the painting has been dispatched. Domestic shipping (U.K.) should only take a few days to arrive, international shipping will be slightly longer.

What is your returns policy?

All sales are final, as items are custom made for you. However if you're not happy with your purchase, let me know and I will try and resolve it.

If you order a print and it is damaged or defective, we will send a replacement print free of charge and cover delivery. If you require a refund instead, we will honour this. Once the print has been received and inspected at the studio, the refund will be granted.

What if my painting arrives damaged?

If your package arrives damaged, please send me an email with photos of your parcel attached. Email studio@emilyclare.art. 

Are the paintings framed?

I deliver paintings unframed. You could take your painting to a professional framer, or purchase a ready made frame from a manufacturer.

Cradled panels and canvases are ready to hang as they are, there's no need to frame them. With these I provide hanging hardware (D rings and wire) to give you the option to hang straight away.

Thinner panels need framing. Although the depth measurements I provide in the descriptions of the thinner panels seem small, they are weighty and thick. 

Circular panels can be more difficult to find frames for, there is always the option of attaching a square cradle or wooden offsets to the back of the panel with silicone glue, and screwing in D rings to hang. It's best to go to a framing shop to get advice about this though.

If you need further advice about framing your piece, don't hesitate to get in touch, email: studio@emilyclare.art.

What materials do you use?

I use archival oil paint, mediums and professional quality surfaces.

I've spent the past few years researching the physical properties of the different materials used by artists over the centuries, and have settled on my own formula that I use in my painting process. My paint mixture includes: linseed oil, pigments, damar resin and oil of spike lavender. I find this mixture creates incredibly luminescent colours, a strong paint film, a satin-like lustre to the dried piece and, when I'm working, a viscosity that allows me to paint in tiny details. 

I like painting on smooth surfaces as it helps me to capture details. My favourite is wooden panel, but I occasionally work on aluminium. 

I have put a lot of effort into understanding the interaction of the materials I use: my aim is to create archival, gallery quality paintings that will stand the test of time.

I varnish each painting to protect it from normal wear and tear. The layer of varnish sits separately from the oil underneath, it protects the paint from UV and dust. 

How do you price the paintings?

My paintings are priced based on the cost of the materials, the size of the piece and how long the painting took. My paintings are often highly detailed, so even a very small painting will take days to complete.

Can I see extra photos of a painting?

If you're interested in a particular painting and would like more pictures of it, just get in touch and ask. I aim to represent each piece as accurately as possible in the photographs I take, but I understand you may need to see the painting in different context to help you decide if you want to buy it. I will try my best to capture it for you.

Do you take commissions?

I take commissions, if you're interested in having a custom piece made, check out my commissions page.